Government Transformed

How cities are using AI to tackle their most pressing problems

AI offers huge potential for cities to improve services for residents and make operations more efficient. Local governments also often have the agility to move faster than their national counterparts, offering early indicators of success and chall…

Confident decision-making for better outcomes in government

Civil servants in government make many decisions every day. From policy officials working to develop responsive services that meet users’ needs, to frontline officials who have to make choices on what tax cases to prioritise, the work of governmen…

Understanding the fraud risk in the public sector – and how to tackle it

The threat that public sector organisations face from fraud is growing. In an era when technological advancements are rapidly transforming the landscape, public sector organisations face unprecedented challenges in combating fraud.Accor…

How to deploy artificial intelligence in government: a step-by-step guide

The race is on, both within and among governments, to develop and implement artificial intelligence (AI) tools for greater productivity better public services.But the race cannot be run, let alone won, without systems changes and cultur…

UK data leaders on delivering the government missions

In the UK, the government is focused on harnessing the potential of digital and data to unlock better, more responsive and effective services. In a recent conversation hosted by Global Government Forum, government data experts discusse…

Building trust in AI to help government deploy it

Governments around the world are focused on how to make the most of artificial intelligence in the way they work – and the government of Canada, which in March launched the first AI strategy for the federal public service, is no different.…

What the UK government’s procurement reforms mean

The UK government has set out a new National Procurement Policy Statement that will focus on ensuring that public procurement can support the government’s five national missions of boosting economic growth, building green energy, tackling crime, b…

Innovation in government: opening up policymaking to people-powered insight

Governments need to better join-up policy development with operational delivery to ensure they can meet the growing challenges they face – but such collaboration can be difficult to implement in practice.In this podcast, experts from th…

How the failure of Healthcare.gov kickstarted US government transformation

The 2013 launch of healthcare.gov – the US government website that helps American’s find health insurance – is most often viewed as a failure. The website crashed …

How a family bereavement transformed one public servant's outlook on digital public services

Jonathan Finch, acting director of digital experience in the US government’s Office of Management and Budget, is still relatively ne…