Upgrade Your Education Business

57 Dealing With Difficult Clients

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Episode notes

One of the hardest things about difficult client situations is fear.

We fear losing business or what that person might say about us - will it damage our reputations?

But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.

I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.

The four scenarios I unpack are:

  1. Handling complaints
  2. When clients are controlling
  3. When you're being disrespected 
  4. Clients who behave unethically

I'm lucky to have brilliant clients, but every now and again, a tricky situation pops up -  it happens to all of us, so I hope you walk away with some tangible ideas.

Enjoy!

- Sumantha



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👋🏽 Hello! I'm Sumantha McMahon, a qualified business trainer with over 15 years' experience, and a former teacher turned tutor.

I specialise in supporting education business owners launch, grow and scale on their terms.

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